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All Hung Up
Can a service provider collect rental after disconnecting a customer’s line?

A READER has a query regarding the disconnection of telephone lines. He says that when a person’s telephone line has been disconnected, the following message is heard when he picks up the phone: “Sorry, your fixed line has been temporarily disconnected. Please settle your bill and call 100 for reconnection.”

He wants to know if the providers of telephone services (which I shall refer to as service providers) can continue charging rental even after disconnecting a subscriber’s line? If so, on what basis can they do so?

A customer in such a situation may feel aggrieved that he was billed during the period when he did not have the full benefit of the facility.

The provision of a telephone line by the service provider to the customer is a purely contractual arrangement entered into between the parties. What the customer is entitled to and what his obligations are, depends on the contract that has been entered into.
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Source : The Star
Date of  Publication : Tuesday, 06 December 2011
Original Title : All hung up
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